Below will read all you need to know regarding our delivery time, Prices, other information, and answers to frequently asked questions.

General Information:

• Working Days means any day other than a Saturday, Sunday or public holiday in Finland.
• Orders placed after 02:00 pm on will be dispatched next day as a first day of delivery time calculations.

Free Delivery Inside Finland- Helsinki and Espoo

FREE      STANDARD DELIVERY

Orders over £69

Standard Delivery 3-5 working days

FREE      NEXT WORKING DAY

Orders over £99

Order by 2pm

Standard delivery Inside Finland- Helsinki and Espoo

£5.95    3-5 Working Days

Express delivery- Helsinki and Espoo

£7.99     2-3 Working Days

Orders under 2kg

Order before 2pm, Mon-Fri.

Weekends and Bank Holidays, Public holidays are not included.

Next day delivery- Helsinki and Espoo

£14.99     Order before 2pm, Mon-Fri.

Weekends and Bank Holidays not included

Same day delivery- Helsinki and Espoo

By Request, please contact us to check the validity and availability

Pick Up from Store

FREE     Select the ‘Pick Up’ at check out

Pickup at our store 10:30 am-5:30 pm Mon-Fri (closed on holidays)

Please note: Pick Up orders take 1-4 hours to be prepared.  

We will notify you by email once your order is ready, it is highly recommended that do not attend collect until you receive confirmation from our side.

Free Delivery Inside Finland- Except Helsinki and Espoo

FREE      STANDARD DELIVERY

Orders over £69

Standard Delivery 3-6 working days

Standard delivery Inside Finland- Except Helsinki and Espoo

£6.95    3-6 Working Days

Express delivery- Except Helsinki and Espoo

£9.99     2-4 Working Days

Orders under 1.5 kg

Order before 2pm, Mon-Fri.

Weekends and Bank Holidays, Public holidays are not included.

Next day delivery- Except Helsinki and Espoo

N/A

Next day delivery (by Midday) – Except Helsinki and Espoo

N/A

Saturday delivery- Except Helsinki and Espoo

N/A

Same day delivery- Except Helsinki and Espoo

N/A

Pick Up from Store

FREE     Select the ‘Pick Up’  at check out

Pickup at our store 10:30 am-5:30 pm Mon-Fri (closed on holidays)

Please note: Pick Up orders take 1-4 hours to be prepared.  

We will notify you by email once your order is ready, it is highly recommended that do not attend collect until you receive confirmation from our side.

EU Countries Delivery-

Please contact us to provide you the exact time and price:

Usually, it takes up 7 working days, different rate applied.

Official quotation will be sent to you stated the price and time as per your location.

Email: info@eventiveme.fi

Mobile: 00358 40 865 7344

WhatsApp: 00358 40 865 7344

Other Countries

Coming Soon,

Please contact us to provide you the exact time and price:

Email: info@eventiveme.fi

Mobile: 00358 40 865 7344

WhatsApp: 00358 40 865 7344

SHIPPING INFORMATION INSIDE FINALND

We aim to dispatch orders placed before 2pm Mon-Fri to go out the SAME DAY, we do not ship on bank holidays or weekends, courier delivery times are from 9am-5pm unless specified.

All shipping timeframes other than next day are approximate and should only be used as a guide. During busy periods please allow extra time to receive your order.

The day of shipment is not considered a transit day by any of our carriers, no matter what time the order is placed, processed, or shipped.

Selection of Service provided will be only our decision and cannot be suggested of forced by the customers / buyer unless agreed in written in advance. We reserve the right to update, upgrade pr change your shipping method as we deem appropriate, including switching to a different carrier or service provider to deliver your package faster or more reliably.

Dispatch the order and courier delivery:

We will send you a dispatch email as soon as your order has left our warehouse along with a tracking link. All orders placed before 2pm Monday-Friday go out SAME DAY wherever possible. We do not dispatch at weekends and Bank Holidays.

Our couriers always aim to deliver your parcel directly to a recipient or to a safe porch/letterbox etc. If you think you will be out when your deliver is made, Customers can choose for parcels to be delivered to a ‘safe place’ i.e a shed, neighbor, porch etc. This ‘safe place’ is customers responsibility, we cannot be responsible for loss, theft or damage once items have been delivered.

Tracking:

we’ll send you the tracking information though the registered email. 

You can contact us on our contact information for any extra information, we will be pleased to offer our help.

Once the package has left our warehouse, it’s more effective to contact the courier directly.

Refuse to receive the delivery by the Buyer and/ or customers, or not availability at the shipping address to accept the delivery? 

We shipped the package on your behalf, you will be liable for the return shipping fees if you refuse delivery, or if an attempt has been made multiple times by the carrier with no success.

Wrong Shipping Address

After the package has already left our store, we may not be able to make any changes. If the package is returned by the carrier with no fees, we will be happy to issue a refund for the items, or re-ship to a new address, but you will be responsible for the re-ship charges.

incorrect/missing/damaged items:

Missing, incorrect, or damaged items must be reported to us within 2 days of receipt of the package.  Please keep the entire contents of the package as we may need photos of the damaged parcel in order to file a claim.

The maximum claim amount will be applied according to item price and with our refunding the delivery cost except when the full items has been damaged or missed.

Return all/part of my order

We want you to be your long-term partner

If the products, you selected didn’t work out for any reason we will issue a refund for returns received within 45 days.

Products may not be returned:  

• Customized items can note be returned or refunded
• Return shipping costs are the responsibility of the customer, and original shipping costs will not be refunded.
• If you received a special offer discount on your order, that amount will be deducted from your return.
• Returns received past the allowable date will not be refunded.
• Items must be returned in unused condition in their original packaging. Damaged returns cannot be accepted.

Return Information:

• Provide your details and as much full available product information
• Email us with the information that the items have been sent.
• Please ship/ return the goods to the below address but please note that you MUST confirm with us the location before shipping.

Kantelettarenkuja 1, 00420 Helsink

Or:

Merituulentie 36, 02200 ESPOO

Refund:

Subject to comply with our policy:

Your refund will be processed to the same account you paid from, if you want another way, please contact us to verify the possibility and availability

DUTIES & TAX

Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

VAT

Finish law and rules will be applied.

EU Law and rules will be applied.

item prices displayed on the website are reduced accordingly.

Delivery of Helium Canisters & Sparklers

Orders containing helium gas and Sparklers cannot be sent out of Finland as of now. We will update you once this comes possible at future

If you have any question, please email: info@eventiveme.fi